CANADIAN MOUNTAIN HOLIDAYS

PLANNING GUIDE

STEP 1 - INFORMATION WE NEED FROM YOU

We suggest you jot your ideas down so that you have them all to hand when you contact us to request your free, no-obligation quote! Please feel free to contact us at any time to ask for clarification!

• Choose your Destination. Would you like to visit Panorama, Sun Peaks, or Whistler? How about a combination of two, or all three resorts? Would you like to visit Vancouver, too, while you're in the area?

• Your Dates. Would you like to visit in the warmer months of summer, or would you prefer to enjoy the snows of winter? Please give us your arrival and departure dates, or at least let us know what month you'd like to travel, and how long you'd like to stay.

• Who'll be Coming? How many adults? Are they couples or singles? Any seniors (over 65)? How many children - and what will their ages be at the time of travel?

• What's to be Included? Compass Tours can prebook most arrangements - accommodation, air and ground transportation, lift tickets, rental equipment, lessons, golf, activities, dinner reservations, etc. Remember that there's less chance of disappointment if you book ahead!

• What about Accommodation? There are several factors that you need to consider when you're choosing your accommodation:

- Location: The options include ski in/out, village area, on the free shuttle route, or self-drive/taxi access. This is an important factor that can impact on your enjoyment of your Canadian mountain holiday!

- Quality: Fulll-service luxury hotels, smaller boutique lodges with personal service, or self-catering lodges and condominiums/townhouses.

- Amenities: What can you not do without during your vacation: A kitchen? A private hot tub? In-suite washer/dryer? A heated pool? Fitness facilities?

- Budget: Is quality more important to you than cost? Are you on a tight budget? Have a look at our sample packages to get an idea of what to expect:

Please be aware that we’re unable to assist with packages that exclude accommodation unless the services requested are for at least 4 participants. In this case, a non-refundable deposit to the value of at least 50% of each person’s arrangements will be charged upon confirmation. Packages that exclude accommodation are 100% non-refundable after full payment has been processed.

STEP 2 - CONTACT US

STEP 3 - THE QUOTING PROCESS

Once we’ve got the necessary information, we’ll check availability of accommodation and provide a free custom quote. We’ll send the quote to you via email, fax or mail. Quotes are sent in writing – this is to ensure that our clients have all the relevant information right at their fingertips, and avoids misunderstandings.

Quotes will include the various accommodation descriptions, any activities and services that you have requested, and links to our booking policies pages. You can then study the information at your leisure, and are free to share it with your fellow travelers!

Please be aware that accommodations/services are available at the time of quoting, but that space will not be “held” until the reservation is confirmed by the property manager and secured by your deposit.

The sooner you book, the better chance you have of confirming your first choice!

We’re happy to quote as often as it takes to ensure that the package you choose is tailored to exactly match your needs!

STEP 4 - MAKING A RESERVATION

Now that you've chosen the package that best suits you, its time to make a reservation!

You will be sent a booking agreement so that you can give us your correct details, and we can make a reservation on your behalf. By signing this document, you (and, by association, your whole party) will be confirming that you have read, understood and accepted our booking policies as provided on our website.

We accept Visa and MasterCard, and need the card number, expiry date and the name as it appears on the card. In order to accommodate groups, we are pleased to accept as many credit cards as you would like to provide. We simply ask that the group leader collect the relevant details from all participants, let us know the portion of the package value to be charged to each card, and email or fax the details to us.

Please be assured that your personal information, aside from your name, will not be divulged to any third party in any form without permission.

Additional details about your party may be required at a later date for the reservation of activities, eg: for ski/snowboard school we’ll need children’s full names, dates of birth and ability levels, while for adults we just need names and ability levels. We’ll get this information from you, when we need it.

STEP 5 - CONFIRMATION & DEPOSIT

Once we’ve received written confirmation of the accommodation portion of your package, the deposit payment will be processed. All other services will also be confirmed as soon as possible.

A confirmation package will be sent to you at this time. This will include your confirmation letter, relevant brochures and maps, and the invoice reflecting the deposit payment together with the credit card slip/s.

Confirmation details will also be emailed to you.

STEP 6 - FINAL PAYMENT & DOCUMENTATION

The balance due will automatically be processed against the credit card/s we have on file on the final payment date, unless you provide alternative payment instructions at least 24 hours prior to the due date.

Note: It is not possible to switch credit cards after payment has been processed.

Your arrival pack will be prepared and forwarded to you via registered mail. This will include your detailed itinerary (which will include check-in instructions, addresses, etc), vouchers for all prepaid services, final invoice and credit card slip/s, etc. The itinerary will also be emailed or faxed to you, so that you have all the relevant information on hand as soon as full payment has been processed.

Please be sure to study the itinerary details carefully to ensure that everything is as it should be, and let us know immediately if there are any discrepancies!

STEP 7 - ENJOY!

All that remains is for you to enjoy your holiday!

Please don't forget to take your arrival pack, and all its contents!

Bon voyage!