Canada Ski Package - Compass Tours
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Acceptance:
By providing Compass Tours with your personal details and credit card information, and instructing us to proceed with the arrangement of your vacation, you confirm that you have read, understood and accepted the policies set out below and on the Payment Policies page. Please take the time to read this information carefully.
 
Privacy:
Compass Tours confirms that your personal information (address, email address, telephone number, facsimile number, credit card details, etc) will not be shared with anyone, in any form, without prior consent.
 
Currency:
All prices are quoted in Canadian Dollars and will be charged in Canadian Dollars. The exchange rate into your home currency will be set by your credit card company, based on the exchange rate the card company is using on the date that the payment is processed. For more information about the exchange rate being used by your credit card, and any fees that apply to foreign purchases, please contact your card company directly. Please note that Compass Tours has no control over exchange rates into non-Canadian currencies. Any non-Canadian amounts shown on the Compass Tours website or in any quotes or correspondence are approximate and are subject to fluctuation without prior notice. These currencies are provided only as a convenience to our international clients.
 
Taxes:
Prices exclude all applicable taxes unless stated otherwise. Taxes are payable in advance, at the time of full payment. There is 5% General Sales Tax on all items. There is 7% Provincial Sales Tax on rental equipment. There is 8% (Panorama) or 10% (Sun Peaks, Whistler & Vancouver) BC Hotel Tax on all accommodation. Non-residents of Canada may reclaim the GST they pay on the accommodation portion of their vacation, together with any souvenirs they have purchased, from the Canadian government at the conclusion of their vacation. Receipts are required for GST refunds, so remember to hang onto them! For the accommodation GST refund, you’ll need the original invoice from Compass Tours, which shows a zero “amount due”. Information about the claim process will be included in your arrival pack. Refunds may be processed with the assistance of a company like Global Refund (they charge a small handling fee to assist you), or directly with the Canadian government which provides instructions on its website.
 
Travel Documentation:
This information is applicable to all visitors who reside outside Canada, including non-resident Canadians and visitors from the USA.
It is the responsibility of the traveler to ensure that valid travel documentation is carried by all members of the party, and that all persons in the party are eligible for entry to Canada. If you will be entering Canada from any other country, it is recommended that all travelers possess a passport valid at least 6 months after their return home.  At least 3 months before you leave home, we recommend that you contact your nearest Canadian government representative (consulate or embassy) for details about requirements and restrictions for entering Canada, as well as your home country’s immigration department regarding re-entry to that nation. 
Note to all citizens/residents of the Western Hemisphere
: The USA's Western Hemisphere Travel Initiative currently requires passport documentation for all air travellers between the USA and Canada, Mexico, the Caribbean, and Bermuda. As at January 31, 2008, if you don't have a passport or another approved alternative (such as a US passport card, SENTRI, NEXUS, FAST, or US Coast Guard Mariner Document), a driver's licence or other government-issue photo identification plus proof of citizenship (eg: birth certificate, citizenship card), will be required for land or sea border crossings. At a later date, to be determined, passports will be required for border crossings by land and sea.

If child/ren are traveling alone, with only one parent or a guardian, be sure that the non-traveling parent/s provide the relevant documentation allowing the child/ren to travel into Canada with the other parent or guardian. All children, regardless of age, should have their own passports.
Neither Compass Tours, nor any of its partners, will be responsible should any person be denied entry to Canada, or re-entry into the country of residence, for any reason. No refund is possible for cancellations that are made because entry to Canada has been denied.
 
Accommodation Security Deposit:
A signed credit card voucher will be required as a security deposit by the hotel/property manager upon check-in at your accommodation. The credit card slip will be destroyed 10 days after your departure, once it has been ascertained that no damages have been sustained in the unit, that no items are missing from the unit, and that there are no outstanding incidental charges. Any disputes surrounding security deposits are to be resolved by the guest directly with the property manager.
 
Booking Age:
Most condominiums and private homes require that renters are at least 25 years of age. At least 80% of the party must be over 25 years of age, except in the case of bona fide families with children. Hotels generally have a minimum age limit of 21 years to rent a room, and require the guest to present a valid credit card in his/her own name. Identification may be checked upon arrival and guests will be subject to the discretion of hotel management should age requirements not be met. Should the property elect to deny guests who do not meet age requirements access to their property, the guests have no recourse through either Compass Tours, or its partner/supplier, and no refund will be processed.
 
Conduct:
The registered guest is responsible for the conduct of his/her accompanying guests at all times. Please ensure that behaviour is not offensive or disturbing to other guests' enjoyment of the resort, nor damaging to any property, equipment or facilities, whether public or private. It is the guest's responsibility to ensure that all Canadian and B.C. laws are adhered to, from littering through to the consumption of alcoholic beverages and illegal drugs.
 
Check-in & Check-out:
As a general rule, check-in is from 4pm and check-out is by 10am, but this varies from property to property. Early check-in and/or late check-out can be requested, but cannot be guaranteed (most properties have the facility to store your luggage if you’re not able to check in immediately, or check out late, so that you’re free to spend the time elsewhere). A fee, which will vary from property to property, may apply if you need to guarantee early check-in and/or late check-out. Prepaid guaranteed early check-in/late check-out is not available at all properties.
 
Bed Configuration:
While every effort will be made by both Compass Tours and the property manager to provide the client with a unit that features the bed configuration requested, this cannot be guaranteed.
 
Ski in/out Location:
While many properties are correctly designated ski in/out, please be aware that this access is subject to weather and snow conditions. At any time, any property designated ski in/out may, due to circumstances beyond anyone’s control, not have this access. No refund or discount is possible, from either Compass Tours or its suppliers, should this access not be available.
 
Housekeeping:
Maid service varies from property to property, but generally hotels have daily maid service, while some condominiums are light-clean serviced every 3 or 4 days during stays of 7 nights or longer (linen changes in condo’s are usually once a week). The current trend in self-contained and fully-equipped condominiums is for guests to take complete care of their own units between check-in and check-out, ie: washing linens/towels, cleaning kitchen/bathrooms, garbage, etc. Extra condo housekeeping services are always available upon request, for a fee. Please note that if rooms are left in a particularly poor condition, a fee may be charged against your security deposit by the property manager for deep cleaning and/or repairs.
 
Cots, High Chairs, Cribs:
Extra equipment rentals must be arranged in advance to guarantee availability, and a fee may apply. Cots (roll-away beds), high chairs and crib rentals are not available in all units. Cot/crib rentals include linens/blankets/pillows.
 
Minimum Stay Requirements:
Minimum stay requirements vary from property to property, and from season to season. Compass Tours will advise guests about any restrictions at the time of initial inquiry. There will be no refund for an early check-out.
 
Pets:
Unless a pet has been prebooked and declared upon check-in, no animals (be they mammal, reptile, aquatic, avian or insect) are permitted in the rooms. Some properties allow pets in certain room categories and a fee usually applies. Please note that pets are not to be left unattended in the room, even if the pet is contained. Additionally, please be aware that if you leave your pet alone in your vehicle or tied up somewhere for any length of time, in any weather, there’s a good chance that it will be reported to the authorities and action may be taken to rescue the pet. A fine and/or impounding may occur.
 
Parking:
Parking for one vehicle per unit is available at all properties, unless otherwise stated. A nightly fee, which varies from property to property and from season to season, applies at hotels/lodges, while most condo’s have free parking. If you have more than one vehicle, please make the necessary arrangements with the property manager when you check in. Parking fees are not included in Compass Tours packages unless specifically stated. Overnight parking is not permitted in the day lots, but daytime parking in the day lots is free. The earlier you arrive, the shorter the walk! Please observe all posted parking regulations and fee requirements – tickets will be issued! Illegally parked vehicles will be towed, and a fee will apply to release them from impound.
 
Gratuities & Incidental Charges:
Gratuities are not included in Compass Tours packages unless specifically stated. In general, tipping 15% of the value of your meal (including beverages) is standard - more for exceptional service is always appreciated. The tipping of housekeeping staff, porters, concierges, instructors, guides, etc, is encouraged but entirely at your discretion. In addition, please note that incidental charges such as telephone calls, internet access, parking, meals, laundry, minibar snacks, etc, are not included in packages unless specifically stated.
 
Fireplaces:
Please be aware that, due to environmental concerns, most properties offer gas or electric fireplaces. The few locations that offer presto-log or wood-burning fireplaces, usually provide a small supply of fuel. A fee may apply for extra logs.
 
Smoking:
For the most part, accommodations and indoor public places (restaurants, shops, etc) are non-smoking. Smoking is not permitted in public enclosed areas, and when outdoors the proper disposal of butts/ashes is mandatory. Forest fire danger is a very real threat. Never throw butts/ashes out of car windows, even if you think they’re properly extinguished, or dispose of them anywhere except in designated ashtrays or garbage receptacles. When in the back-country, we ask that you adhere to the motto “pack it in, pack it out”.
 
Extra Person Charges:
“Extra Person” refers to guests over and above the standard number of guests permitted per room, based on occupancy rules set by unit owners, and municipal fire regulations. For example: hotel room, studio and 1-bedroom units are based on 1 or 2 occupants, while up to 4 people can be accommodated in most of these units with 2 people paying extra-person charges; similarly a 2-bedroom unit is based on 2-4 people, with a maximum of 6 people, 2 of whom would pay extra-person charges; etc. Rates and age-limits for extra persons vary from property to property. Generally, hotels/lodges accept children under 18 sharing with parents at no extra charge, and condo’s accept children under 12 sharing with parents at no extra charge.
 
Customer Discretion:
Reservations made through Compass Tours are made based on the assumption that the number of guests specified by the client at the time of booking is accurate. The property manager requires prior notification should this number increase, and an additional charge may apply. Any increase in numbers is to conform to maximum occupancy rules and municipal fire regulations. The property manager has the right to refuse additional guests, or interrupt the stay of guests who disregard maximum occupancy regulations. Such guests will secure alternative lodgings at their own expense. Disputes regarding the number of guests staying in each unit are to be resolved by the guest directly with the property manager, and no refund will be processed by Compass Tours.
 
Limit of Liability:
While Compass Tours acts as an agent for the hotels and property managers featured, the company accepts no liability on their behalf. Compass Tours and/or its partners reserve the right to transfer guests to an equivalent accommodation if the reserved property becomes unavailable due to circumstances beyond their control, eg: fire, flood, etc. Prior notification of changes may not be possible. The availability of certain properties may change after confirmation.
 
Award Points & Airmiles:
Frequent traveler points and airmiles cannot be redeemed or collected when booking through Compass Tours. However, memberships such as Delta Privilege, may afford guests other benefits. Such benefits will be at the discretion of hotel management and cannot be guaranteed. The guest should advise Compass Tours of his/her membership number so that his/her eligibility for any special consideration can be forwarded to the hotel prior to check-in.
 
Duty Free & Customs Restricted Items:
There are limited amounts of alcohol and tobacco products, among other items, that can be purchased tax-free when traveling internationally. There are also strict rules regarding the transportation of items such as weapons, some camping products, chemicals, plants, animals, etc. The traveler is responsible for educating him/herself about, and adhering to, these regulations. Please be sure to observe all regulations to avoid punitive charges and/or confiscation/arrest. Compass Tours does not take any responsibility for charges and/or confiscation/arrests of this nature, or delays resulting from disputes regarding these products that cause disruption of reserved arrangements. No refunds will be made for cancellations due to these delays.
 
Travel Insurance:
Cancellation, interruption, and travel medical insurance are strongly recommended. For insurance matters, please contact your credit card company which may offer various travel insurance options, your home-owner’s insurance carrier which may offer add-on options to your home-owner’s policy, or a retail travel agent who will be able to provide cost-effective options.
 
Flora & Fauna:
Many species of interesting animals and plants abound in the mountains of British Columbia. When encountering animals, please remember that these creatures are wild and are therefore unpredictable and possibly dangerous. Never approach an animal or offer it food, or cause any other stimulation for the animal to move towards or away from your position in order to provide entertainment or photo opportunities. It is the traveler’s responsibility to educate him/herself about the flora and fauna in the areas that he/she will be frequenting.
   
At any point during the planning, and duration of, your vacation,
please don't hesitate to contact us if you have questions or concerns.
We want you to have a worry-free experience and will do everything we can to achieve that!

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Copyright © 2004-2007, Tanya De Leeuw @ Compass Tours
Head office: Whistler, Canada; Reservations: Sunshine Coast, Australia
The Americas: +1 206 734 4414, UK, Europe, Africa: +44 (0)20 8133 4154
Australasia: +61 (0)7 3102 3444, Email info@holidaysbycompass.com